The Implementation Plan describes how the information system will be deployed, installed and transitioned into an operational system. The plan contains an overview of the system, a brief description of the major tasks involved in the implementation, the overall resources needed to support the implementation effort (such as hardware, software. facilities, materials, and personnel), and any site-specific implementation requirements. The plan is developed during the Design Phase and is updated during the Development Phase; the final version is provided in the Integration and Test Phase and is used for guidance during the Implementation Phase.
technical support services attempt to help the user solve specific problems with a product—rather than providing training, customization, or other support services. Most companies offer technical support for the products they sell, either freely available or for a fee. Technical support may be delivered over the telephone or online by e-mail, live support software on a website or a tool where users can log a call/incident. Larger organizations frequently have internal technical support available to their staff for computer related problem
The development of a computer-based information system includes a systems analysis phase which produces or enhances the data model which itself is a precursor to creating or enhancing a database .There are a number of different approaches to system analysis. When a computer-based information system is developed, systems analysis (according to the Waterfall model)) would constitute the following steps:• The development of a feasibility study, involving determining whether a project is economically, socially, technologically and organizationally feasible.
• Conducting fact-finding measures, designed to ascertain the requirements of the system’s end-users. These typically span interviews, questionnaires, or visual observations of work on the existing system.
• Gauging how the end-users would operate the system (in terms of general experience in using computer hardware or software), what the system would be used for and so on
• Another view outlines a phased approach to the process. This approach breaks systems analysis into 5 phases:
- • Scope Definition: which is denoting an instrument for observing, viewing, or examining.
- • Problem analysis: Analyzing the problem that arises.
- • Requirements analysis: encompasses the conditions that need to be met.
- • Logical design: look at logical relationship among the objects.
- • Decision analysis: where a decision is made.